Evaluating Patient Compliance: Effect of Appointment Reminder Systems on Attendance

......................................................................................................................3 Introduction.................................................................................................................4 Statement of Purpose and Research Questions............................................................6 Literature Review.....................................................................................................7 Methods.................................................................................................................18 Data Analysis and Discussion....................................................................................19 Conclusions................................................................................................................26 Limitations and Future Studies..................................................................................27 References................................................................................................................. 28 Appendix A Logic Map.............................................................................................31 Appendix B Predisposing, Enabling and Reinforcement Worksheet........................32 Appendix C: ANOVA of OSIS Provider Productivity Data.....................................33 Appendix D: Letter of Support.................................................................................50 Appendix E: Internal Review Board Exemption......................................................51 Appendix F: Public Health Competencies Achieved.................................................52 EVALUATING PATIENT COMPLIANCE 3